Service Terms and Conditions

Service Terms and Conditions
Last Updated: January 16, 2026

These Terms of Service ("Terms") govern the provision of services by Totalremoto LLC ("Totalremoto", "Provider", "we"), a Limited Liability Company registered in Wyoming with its principal business address at 3140 W. Main Street, Riverton, Wyoming 82501, USA.

By engaging Totalremoto's services, you ("Client") agree to comply with and be bound by the following terms and conditions.

1. Definitions
"Agreement" refers to this Terms of Service document.

"Service Plan" refers to the specific package selected by the Client (e.g., Starter, Growth, Scale, Enterprise) which dictates the volume of leads, number of managed accounts, and specific deliverables.

"Services" means the B2B lead generation, AI-driven prospecting, and outreach automation provided by Totalremoto.

"Client Data" refers to all data provided by Client to Totalremoto for the purpose of performing Services.

2. Scope of Services
2.1 Service Delivery: Totalremoto agrees to provide the Services corresponding to the Service Plan selected by the Client at the time of purchase or as outlined in a custom Statement of Work (SOW). 2.2 Facilitation: Client acknowledges that Totalremoto acts as a facilitator. We utilize third-party platforms (including LinkedIn and email providers) and AI tools to execute these Services on your behalf.

3. Messaging & Editorial Control
3.1 Editorial Authority: To ensure the safety of accounts and compliance with platform algorithms, Totalremoto retains final editorial authority over outreach messaging and scripts. 3.2 Client Input: While the Client is encouraged to provide specific messaging, value propositions, or product details, Totalremoto reserves the right to modify or reject copy that it deems risky, spammy, or non-compliant with third-party Terms of Service. 3.3 Content Legality: Client warrants that their commercial offer is legal. Client indemnifies Totalremoto against any claims arising from the nature of the Client's offer, product, or service.

4. Fees and Payment Terms
4.1 Billing: Fees are billed in advance on a monthly recurring basis, unless otherwise specified in a custom SOW. 4.2 Payment: Invoices and subscription charges are due upon receipt. Unpaid invoices after seven (7) days may result in immediate service suspension. 4.3 No Refunds: All fees paid are non-refundable. In the event of a dispute or performance shortfall (see Section 5), the Client's sole remedy is Service Credits.

5. Performance Guarantee
5.1 Applicability: Performance guarantees (e.g., specific lead volumes per month) apply only if: (a) The Client has selected a Service Plan that explicitly includes a guarantee (e.g., Growth, Scale); (b) The Client commits to the minimum term required by that plan (e.g., 3 months); and (c) The Client has not breached any payment terms. 5.2 Remedy: If Totalremoto fails to meet the guaranteed volume associated with the Client's plan, we will continue working for free until the volume is met ("Service Credits"). We do not offer cash refunds for performance shortfalls.

6. Third-Party Platform Risks
6.1 Platform Dependency: The Services rely on third-party platforms (e.g., LinkedIn, Google Workspace). 6.2 Assumption of Risk: Totalremoto utilizes industry-standard "warm-up" and safety protocols. However, Client acknowledges that third-party platforms may change their algorithms or impose restrictions (e.g., account limits, bans) at any time. 6.3 Limitation of Liability: Totalremoto is not liable for any account suspension, restriction, or loss of access to third-party platforms. Such events do not constitute a breach of this Agreement by Totalremoto, and fees remain due.

7. Confidentiality and Data Protection
7.1 Confidentiality: Each party agrees to maintain the confidentiality of proprietary information received from the other party. 7.2 Data Compliance (GDPR/CCPA):

Roles: Client is the Data Controller and Totalremoto is the Data Processor.

US Law: We comply with the CAN-SPAM Act and CCPA.

EU Data Transfer: For Clients in the EU, the parties agree that the Standard Contractual Clauses (SCCs) are incorporated by reference to legitimize the transfer of data to Totalremoto in the United States.

8. Intellectual Property
All pre-existing intellectual property rights of each party remain with the respective owner. Totalremoto grants Client a non-exclusive license to use the leads and data deliverables provided for their internal business purposes.

9. Limitation of Liability
9.1 Cap: To the maximum extent permitted by law, Totalremoto's liability for any claims arising out of this Agreement is limited to the amount paid by Client in the twelve (12) months preceding the claim. 9.2 Waiver: In no event shall Totalremoto be liable for indirect, special, incidental, or consequential damages, including lost profits or business interruption.

10. Indemnification
Client agrees to indemnify and hold harmless Totalremoto LLC from any claims arising from: (a) Client's violation of this Agreement; (b) the nature of the Client's product; or (c) Client's violation of third-party rights or laws (including CAN-SPAM or GDPR).

11. Termination
11.1 Notice: Either party may terminate this Agreement with 30 days' written notice. 11.2 Effect: Upon termination, Client must pay for all Services performed up to the effective date of termination.

12. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of the State of Wyoming. Any disputes arising under this Agreement shall be resolved in the state or federal courts located in Wyoming.