AI vs Human SDRs: Pros and Cons
Compare AI and human SDRs to understand when to use each approach for optimal sales development results and cost efficiency.
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The Numbers That Tell the Story
AI SDRs handle 1000+ contacts daily while human SDRs reach 30-50. Response times drop from hours to under a minute. Cost per 1000 leads: $60 for AI vs $350 for humans. But the real story is more nuanced than raw numbers.
Where AI SDRs Excel
- 24/7 availability with consistent performance
- Processing massive data volumes instantly
- Automating repetitive tasks like data entry
- Maintaining 95-98% accuracy rates
- Scaling without additional hiring costs
Human SDR Advantages
Human SDRs bring emotional intelligence, cultural understanding, and complex problem-solving that AI can't match. They build genuine relationships, handle nuanced objections, and adapt strategies in real-time based on conversation flow.
The Winning Combination
Most successful teams use both: AI handles grunt work while humans focus on relationship building and complex deals. Companies report 50% higher customer engagement when combining AI efficiency with human expertise.